4. Quick Answers

Quick Answers:

A. How can I change my OWNER user account password?

Currently the password can only be changed for Owner access level or, in other words, only for the OWNER account.

1 Go to Edit link on the top left of the Home Page

2 Click on

3 Click on Change password button

4 Enter old and new password in the appropriate fields

5 Push Save button

B. How do I settle an authorized transaction?

1 Go to Transactions section

2 Identify the transaction

3 Press the order number to open the transaction details page

4 Press the Settle transaction button

5 Confirm the action

C. How do I refund the money back to a customer’s account, following a successfully completed settlment?

1 Go to Transactions section

2 Identify the transaction

3 Press the order number to open the transaction details page

4 Insert the amount to be credited in the Amount To Be Credited box (use point as decimal separator, 2 decimals)

5 Press the Credit Transaction button

6 Confirm the action

Notes:

Only one credit (refund) is permitted per transaction, regardless of whether it’s a partial or full refund. A refund may be initiatied within maximum 75 days of the transaction's authorization date.

D. How do I request a wire transfer for the amounts successfully settled?

Currently the wire transfer cannot be requested by the merchant. The wire transfer will take place once a week, for the total amount settled in the previous week, as long as the wire amount exceeds RON 500.

E. How do I print the bill for the PlatiOnline services?

1 Go to Statements section

2 Identify the weekly invoice on the third column from the right.

3 Push Print.