Quick answers

De la PlatiOnline
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A. How can I change my OWNER user account password?

Currently the password can only be changed for Owner access level or, in other words, only for the OWNER account.

  1. Go to Edit link on the top left of the Home Page;
  2. Click on Change password button;
  3. Enter old and new password in the appropriate fields;
  4. Push Save button.


B. How do I settle an authorized transaction?

  1. Go to Transactions section;
  2. Identify the transaction;
  3. Press the order number to open the transaction details page;
  4. Press the Settle transaction button;
  5. Confirm the action.


C. How do I refund the money back to a customer’s account, following a successfully completed settlment?

  1. Go to Transactions section;
  2. Identify the transaction;
  3. Press the order number to open the transaction details page;
  4. Insert the amount to be credited in the Amount To Be Credited box (use point as decimal separator, 2 decimals);
  5. Press the Credit Transaction button;
  6. Confirm the action.


Notes:

Only one credit (refund) is permitted per transaction, regardless of whether it’s a partial or full refund. A refund may be initiatied within maximum 75 days of the transaction's authorization date.


D. How do I request a wire transfer for the amounts successfully settled?

Currently the wire transfer cannot be requested by the merchant. The wire transfer will take place once a week, for the total amount settled in the previous week, as long as the wire amount exceeds RON 500.


E. How do I print the bill for the PlatiOnline services?

  1. Go to Statements section;
  2. Identify the weekly invoice on the third column from the right;
  3. Push Print.
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