5. Status Categories for a Transaction: Diferență între versiuni

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3. '''Order completion status''' – reflects the order satisfaction extent associated to an authorized transaction, from the moment the transaction is finalized by the client until it is actually shipped.
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'''Order completion status''' – reflects the order satisfaction extent associated to an authorized transaction, from the moment the transaction is finalized by the client until it is actually shipped.
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'''Security status''' – reflects the risk extent of a transaction to be fraudulent. The extent risk is determined by the following agents:
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-Medium security. This transaction status indicates there’s little or moderate fraud risk, thus no additional security checks are necessary.
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-Manual verification – This transaction status indicates there’s a serious fraud risk, which is calculated based on the Plationline automated antifraud filters. The merchant must wait 1-48 business hours to receive a final recommendation from Plationline, as a result of the security checks: either transaction authorized (the order can be processed) or transaction declined (the merchant must not ship the products).

Versiunea de la data 26 august 2012 13:25

Transactions that represent payments for products or services provided by the merchant are characterized by different statuses required for guiding the merchant in taking future actions.

1. Financial status 1

-Pending authorization

-Authorized

-Pending settlement

-Pending settlement 2

-Settled

-Voided

-Pending void

-Declined

-Expired

-Error

-Offline payment

-Cash Payment via Romanian Post Office

-Auth - Call-Verify


2. Financial status 2:

-Credited

-Pending credit

-Chargeback

-Not applicable


3. Order completion status:

-Arrived

-Received

-Processed

-Partially processed

-Shipped

-Partially shipped

-Delivered

-Partially delivered

-Returned

-Cancelled

-Not applicable

-Pending shipment

-Verification needed

-Order expired


4. Security status:

-Maximum

-Medium

-Minimum


5. Status from the customer support’s point of view:

-Opened

-Closed


Statuses description

Financial status 1 -reflects the transaction status from the cardholders settlement amount point of view.

-Pending authorization – this status points out that the cardholder has made an online order and accessed the plationline.ro payment page. The order has already been registered in the system and it awaits authorization. If, during one hour, the transaction is not sent to authorization, this will turn into „error” status.

-Authorized – This status indicates the fact that the transaction has been accepted by the client’s issuing bank. Funds are blocked on the client’s account until they are transferred into the merchant’s account by the settle opeartion. If the settlement does not occur in a maximum of 30 days from the transaction date, the authorization expires and funds are released or unblocked on the client’s account.

-Pending settlement – This status indicates that a settlement operation has been initiated towards the authorized amount, the products ordered by the client being shipped by the merchant. The funds will be transferred from the issuing bank to the acquiring bank in 3 to 5 business days.

-Pending settlement 2 – This status indicates the fact that the settlement operation has not been finalised successfully, thus the transaction is re-sent to the card issuing bank for funds settlement.

-Settled – This status indicates the fact that the funds have been collected or debited from the cardholder’s account, in 3-5 business days from the settlement operation initiation.

-Voided – this status indicates that, due to reasons on the part of the merchant or the cardholder, the authorization has been canceled, thus preventing any eventual settlement operation. Canceling an authorization does not equal necessarily to unblocking the cardholder’s funds on their account, this being done in a maximum of 30 days from the transaction date, depending on the issuing bank.

-Pending void – this status shows that the transaction void request has been sent to the plationline.ro system, following that, in a few business days, the system finalize the process of voiding the transaction.

-Declined – this status indicates that a transaction has been refused, either by the plationline.ro’s own security filters, or by the card issuing bank.

-Expired – This status marks the end of the 30-day grace period in which a merchant can initiate a settlement operation in order to capture the funds from the cardholder’s account. Once a transaction expires, regardless of the product(s) being shipped or not, the amount initially authorized (blocked) on the cardholder’s account can no longer be collected.

-Error – This status indicates that a transaction has been initiated (the payment page has been loaded in the client’s browser), but it has not been sent for authorization for an hour.

-Offline payment – this status indicates that the payment for an order has been made via other methods than a bank card. This status is available for the cash on delivery module.

-Cash Payment via Romanian Post Office - this status indicates a cash payment has been made at one of the Romanian Postal Offices for the clients that do not own or wish to use a bank card.

-Auth - Call-Verify - this status indicates that a high-fraud score transaction has been placed automatically on hold by the payment system. After manual verifications, the status may change to Authorized (payment is considered to be legitimate), or Declined - fraud suspicion (further analysis and verifications indicate that the payment is likely to be fraudulent).


Financial status 2 – reflects the situations in which the funds collected from the client are returned to him, as a result of a dispute or mutual agreement.

-Credited – this status indicates that, upon the client’s request or the merchant’s decision, the funds initially colected from the cardholder are returned to his/her account.

-Pending credit – this status indicates that the crediting request for a transaction has been sent to the plationline.ro system, following that in the next business days, the system will finalize the credit.

-Chargeback – this status indicates that the cardholder has refused to pay for the order and the issuing bank has returned his/her funds by a forced debit from the merchant’s account, without its authorization.

-Not applicable – this status indicates that the payment has been made via other means than the bank card. This is typical for the cash on delivery module.


Order completion status – reflects the order satisfaction extent associated to an authorized transaction, from the moment the transaction is finalized by the client until it is actually shipped.


Security status – reflects the risk extent of a transaction to be fraudulent. The extent risk is determined by the following agents:

-Medium security. This transaction status indicates there’s little or moderate fraud risk, thus no additional security checks are necessary. 

-Manual verification – This transaction status indicates there’s a serious fraud risk, which is calculated based on the Plationline automated antifraud filters. The merchant must wait 1-48 business hours to receive a final recommendation from Plationline, as a result of the security checks: either transaction authorized (the order can be processed) or transaction declined (the merchant must not ship the products).