Vizualizare sursă pentru „Operations on the Transaction from the Details Page”

A. Operations on a transaction in the '''Authorized''' Financial Status 1 

* Void 
* Settle 
* Ship 
* Add new message

[[Fișier:Operations on the payment page.jpg]]

To '''Void''' an authorized transaction, follow these steps: 

# Go to '''Transactions''' section;
# Identify the transaction;
# Press the order number to open the transaction details page;
# Press the '''Void''' transaction button;
# Confirm the action;
#* The transaction will switch to the '''Pending Void''' financial status until this action will be approved by Plationline;
#* In a few days the amount will be unblocked and released back to the customer’s card.


To '''Settle''' an authorized transaction, follow these steps: 

# Go to '''Transactions''' section;
# Identify the transaction;
# Press the order number to open the transaction details page;
# Press the '''Settle''' transaction button;
# Confirm the action;
#* The transaction will switch to the '''Pending Settle''' financial status until the action will be approved by Plationline and confirmed that the funds have been transferred to the merchant’s account;
#* It takes 1-7 business days for the funds to transfer.


To '''Add a message''' and send it to PlatiOnline:

# Go to '''Transactions''' section;
# Identify the transaction;
# Press the order number to open the transaction details page;
# Press the '''Add new message''' button;
# Type the message;
# Click '''Send''';
#* In this way the message concering a particular transaction can be sent to PlatiOnline. 


'''B. Operations on a transaction in the Settled Financial Status 1''':

'''Credit (Refund)'''. To credit (refund) a settled transaction, simply follow these steps: 

# Go to '''Transactions''' section;
# Identify the transaction;
# Press the order number to open the transaction details page;
# Insert the amount to be credited in the '''Amount To Be Credited''' box (use point as decimal separator, 2 decimals);
#* You can credit an equal or lesser amount than the original transaction amount;
# Press the '''Credit Transaction''' button;
# Confirm the action (Go – button);
#* The transaction will switch to the '''Pending Credit''' financial status 2, until this action will be 
approved by Plationline;
#* A refund takes 1-7 business days to reach the customer’s card account.


[[Fișier:Credit trans.jpg]]

A credit/refund operation can be initiated no later than 75 days since the '''authorization''' date. Only one (1) credit/refund operation is permitted per transaction.

For more information regarding the transaction statuses, please refer to the section '''Status Categories for a Transaction[[http://api.plationline.eu/index.php?title=Status_Categories_for_a_Transaction&action=edit&redlink=]]'''.