Operations on the Transaction from the Details Page
Versiunea din 23 februarie 2013 18:49, autor: Plati Online (Discuție | contribuții)
A. Operations on a transaction in the Authorized Financial Status 1
- Void
- Settle
- Ship
- Add new message
To Void an authorized transaction, follow these steps:
- Go to Transactions section;
- Identify the transaction;
- Press the order number to open the transaction details page;
- Press the Void transaction button;
- Confirm the action;
- The transaction will switch to the Pending Void financial status until this action will be approved by Plationline;
- In a few days the amount will be unblocked and released back to the customer’s card.
To Settle an authorized transaction, follow these steps:
- Go to Transactions section;
- Identify the transaction;
- Press the order number to open the transaction details page;
- Press the Settle transaction button;
- Confirm the action;
- The transaction will switch to the Pending Settle financial status until the action will be approved by Plationline and confirmed that the funds have been transferred to the merchant’s account;
- It takes 1-7 business days for the funds to transfer.
To Add a message and send it to PlatiOnline:
- Go to Transactions section;
- Identify the transaction;
- Press the order number to open the transaction details page;
- Press the Add new message button;
- Type the message;
- Click Send;
- In this way the message concering a particular transaction can be sent to PlatiOnline.
B. Operations on a transaction in the Settled Financial Status 1:
Credit (Refund). To credit (refund) a settled transaction, simply follow these steps:
- Go to Transactions section;
- Identify the transaction;
- Press the order number to open the transaction details page;
- Insert the amount to be credited in the Amount To Be Credited box (use point as decimal separator, 2 decimals);
- You can credit an equal or lesser amount than the original transaction amount;
- Press the Credit Transaction button;
- Confirm the action (Go – button);
- The transaction will switch to the Pending Credit financial status 2, until this action will be
approved by Plationline;
- A refund takes 1-7 business days to reach the customer’s card account.
A credit/refund operation can be initiated no later than 75 days since the authorization date. Only one (1) credit/refund operation is permitted per transaction.
For more information regarding the transaction statuses, please refer to the section Status Categories for a Transaction[[1]].