Quick answers
A. How can I change my OWNER user account password?
Currently the password can only be changed for Owner access level or, in other words, only for the OWNER account.
- Go to Edit link on the top left of the Home Page;
- Click on Change password button;
- Enter old and new password in the appropriate fields;
- Push Save button.
B. How do I settle an authorized transaction?
- Go to Transactions section;
- Identify the transaction;
- Press the order number to open the transaction details page;
- Press the Settle transaction button;
- Confirm the action.
C. How do I refund the money back to a customer’s account, following a successfully completed settlment?
- Go to Transactions section;
- Identify the transaction;
- Press the order number to open the transaction details page;
- Insert the amount to be credited in the Amount To Be Credited box (use point as decimal separator, 2 decimals);
- Press the Credit Transaction button;
- Confirm the action.
Notes:
Only one credit (refund) is permitted per transaction, regardless of whether it’s a partial or full refund. A refund may be initiatied within maximum 75 days of the transaction's authorization date.
D. How do I request a wire transfer for the amounts successfully settled?
Currently the wire transfer cannot be requested by the merchant. The wire transfer will take place once a week, for the total amount settled in the previous week, as long as the wire amount exceeds RON 500.
E. How do I print the bill for the PlatiOnline services?
- Go to Statements section;
- Identify the weekly invoice on the third column from the right;
- Push Print.