Vizualizare sursă pentru „4. Quick Answers”

'''Quick Answers:'''


'''A. How can I change my OWNER user account password?''' 

Currently the password can only be changed for Owner access level or, in other words, only for the OWNER account. 

1	Go to Edit link on the top left of the Home Page 

2	Click on 

3	Click on Change password button 

4	Enter old and new password in the appropriate fields 

5	Push Save button 


'''B. How do I settle an authorized transaction?''' 

1	Go to Transactions section 

2	Identify the transaction 

3	Press the order number to open the transaction details page 

4	Press the Settle transaction button 

5	Confirm the action 


'''C. How do I refund the money back to a customer’s account, following a successfully completed settlment?''' 

1	Go to Transactions section 

2	Identify the transaction 

3	Press the order number to open the transaction details page 

4	Insert the amount to be credited in the Amount To Be Credited box (use point as decimal separator, 2 decimals) 

5	Press the Credit Transaction button 

6	Confirm the action 

'''Notes:'''

''Only one credit (refund) is permitted per transaction, regardless of whether it’s a partial or full refund. A refund may be initiatied within maximum 75 days of the transaction's authorization date.'' 


'''D. How do I request a wire transfer for the amounts successfully settled?''' 

Currently the wire transfer cannot be requested by the merchant. The wire transfer will take place once a week, for the total amount settled in the previous week, as long as the wire amount exceeds RON 500. 


'''E. How do I print the bill for the PlatiOnline services?''' 

1	Go to Statements section 

2	Identify the weekly invoice on the third column from the right. 

3	Push Print.