4. Quick Answers: Diferență între versiuni
(Pagină nouă: Quick Answers: How can I change my OWNER user account password? Currently the password can only be changed for Owner access level or, in other words, only for the OWNER account....) |
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− | Quick Answers: | + | '''Quick Answers:''' |
− | How can I change my OWNER user account password? | + | A. How can I change my '''OWNER''' user account password? |
Currently the password can only be changed for Owner access level or, in other words, only for the OWNER account. | Currently the password can only be changed for Owner access level or, in other words, only for the OWNER account. | ||
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5 Push Save button | 5 Push Save button | ||
− | How do I settle an authorized transaction? | + | B. How do I settle an authorized transaction? |
1 Go to Transactions section | 1 Go to Transactions section | ||
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5 Confirm the action | 5 Confirm the action | ||
− | How do I refund the money back to a customer’s account, following a successfully completed settlment? | + | C. How do I refund the money back to a customer’s account, following a successfully completed settlment? |
1 Go to Transactions section | 1 Go to Transactions section | ||
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6 Confirm the action | 6 Confirm the action | ||
+ | |||
+ | '''Notes:''' | ||
Only one credit (refund) is permitted per transaction, regardless of whether it’s a partial or full refund. A refund may be initiatied within maximum 75 days of the transaction's authorization date. | Only one credit (refund) is permitted per transaction, regardless of whether it’s a partial or full refund. A refund may be initiatied within maximum 75 days of the transaction's authorization date. | ||
− | How do I request a wire transfer for the amounts successfully settled? | + | D. How do I request a wire transfer for the amounts successfully settled? |
Currently the wire transfer cannot be requested by the merchant. The wire transfer will take place once a week, for the total amount settled in the previous week, as long as the wire amount exceeds RON 500. | Currently the wire transfer cannot be requested by the merchant. The wire transfer will take place once a week, for the total amount settled in the previous week, as long as the wire amount exceeds RON 500. | ||
− | How do I print the bill for the PlatiOnline services? | + | E. How do I print the bill for the PlatiOnline services? |
1 Go to Statements section | 1 Go to Statements section |
Versiunea de la data 25 august 2012 16:09
Quick Answers:
A. How can I change my OWNER user account password?
Currently the password can only be changed for Owner access level or, in other words, only for the OWNER account.
1 Go to Edit link on the top left of the Home Page
2 Click on
3 Click on Change password button
4 Enter old and new password in the appropriate fields
5 Push Save button
B. How do I settle an authorized transaction?
1 Go to Transactions section
2 Identify the transaction
3 Press the order number to open the transaction details page
4 Press the Settle transaction button
5 Confirm the action
C. How do I refund the money back to a customer’s account, following a successfully completed settlment?
1 Go to Transactions section
2 Identify the transaction
3 Press the order number to open the transaction details page
4 Insert the amount to be credited in the Amount To Be Credited box (use point as decimal separator, 2 decimals)
5 Press the Credit Transaction button
6 Confirm the action
Notes:
Only one credit (refund) is permitted per transaction, regardless of whether it’s a partial or full refund. A refund may be initiatied within maximum 75 days of the transaction's authorization date.
D. How do I request a wire transfer for the amounts successfully settled?
Currently the wire transfer cannot be requested by the merchant. The wire transfer will take place once a week, for the total amount settled in the previous week, as long as the wire amount exceeds RON 500.
E. How do I print the bill for the PlatiOnline services?
1 Go to Statements section
2 Identify the weekly invoice on the third column from the right.
3 Push Print.