3.2.8. Operations on the Transaction from the Details Page: Diferență între versiuni

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[[Fișier:Operations on the payment page.jpg]]
 
[[Fișier:Operations on the payment page.jpg]]
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To '''void''' an authorized transaction, follow these steps:
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1. Go toTransactions section
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2. Identify the transaction
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3. Press the order number to open the transaction details page
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4. Press the Void transaction button
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5. Confirm the action The transaction will switch to the Pending Void financial status until this action will be approved by Plationline. In a few days the amount will be unblocked and released back to
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the customer’s card. To settle an authorized transaction, follow these steps:
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1. Go to Transactions section
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2. Identify the transaction
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3. Press the order number to open the transaction details page
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4. Press the Settle transaction button
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5. Confirm the action The transaction will switch to the Pending Settle financial status until the action will be approved by Plationline and confirmed that the funds have been transferred to the
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merchant’s account. It takes 1-7 business days for the funds to transfer. To add a message and send it to PlatiOnline
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1. Go toTransactions section
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2. Identify the transaction
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3. Press the order number to open the transaction details page
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4. Press the Add new message button
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5. Type the message
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6. Click send In this way the message concering a particular transaction can be sent to PlatiOnline.
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B. Operations on a transaction in the settled financial status 1
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-Credit (Refund) To credit (refund) a settled transaction, simply follow these steps:
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1. Go to Transactions section
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2. Identify the transaction
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3. Press the order number to open the transaction details page
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4. Insert the amount to be credited in the Amount To Be Credited box (use point as decimal separator, 2 decimals). You can credit an equal or lesser amount than the original transaction amount.
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5. Press the Credit Transaction button
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6. Confirm the action (Go – button). The transaction will switch to the Pending Credit financial status 2, until this action will be
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approved by Plationline. A refund takes 1-7 business days to reach the customer’s card account.

Versiunea de la data 25 august 2012 15:51

A. Operations on a transaction in the authorized financial status 1

-Void

-Settle

-Ship

-Add new message

Operations on the payment page.jpg

To void an authorized transaction, follow these steps:

1. Go toTransactions section

2. Identify the transaction

3. Press the order number to open the transaction details page

4. Press the Void transaction button

5. Confirm the action The transaction will switch to the Pending Void financial status until this action will be approved by Plationline. In a few days the amount will be unblocked and released back to

the customer’s card. To settle an authorized transaction, follow these steps:

1. Go to Transactions section

2. Identify the transaction

3. Press the order number to open the transaction details page

4. Press the Settle transaction button

5. Confirm the action The transaction will switch to the Pending Settle financial status until the action will be approved by Plationline and confirmed that the funds have been transferred to the

merchant’s account. It takes 1-7 business days for the funds to transfer. To add a message and send it to PlatiOnline

1. Go toTransactions section

2. Identify the transaction

3. Press the order number to open the transaction details page

4. Press the Add new message button

5. Type the message

6. Click send In this way the message concering a particular transaction can be sent to PlatiOnline.

B. Operations on a transaction in the settled financial status 1 -Credit (Refund) To credit (refund) a settled transaction, simply follow these steps:

1. Go to Transactions section

2. Identify the transaction

3. Press the order number to open the transaction details page

4. Insert the amount to be credited in the Amount To Be Credited box (use point as decimal separator, 2 decimals). You can credit an equal or lesser amount than the original transaction amount.

5. Press the Credit Transaction button

6. Confirm the action (Go – button). The transaction will switch to the Pending Credit financial status 2, until this action will be approved by Plationline. A refund takes 1-7 business days to reach the customer’s card account.