5. Status Categories for a Transaction

Transactions that represent payments for products or services provided by the merchant are characterized by different statuses required for guiding the merchant in taking future actions.

1. Financial status 1

-Pending authorization

-Authorized

-Pending settlement

-Pending settlement 2

-Settled

-Voided

-Pending void

-Declined

-Expired

-Error

-Offline payment

-Cash Payment via Romanian Post Office

-Auth - Call-Verify

2. Financial status 2:

-Credited

-Pending credit

-Chargeback

-Not applicable

3. Order completion status:

-Arrived

-Received

-Processed

-Partially processed

-Shipped

-Partially shipped

-Delivered

-Partially delivered

-Returned

-Cancelled

-Not applicable

-Pending shipment

-Verification needed

-Order expired

4. Security status:

-Maximum

-Medium

-Minimum

5. Status from the customer support’s point of view:

-Opened

-Closed

Statuses description

Financial status 1 -reflects the transaction status from the cardholders settlement amount point of view.

-Pending authorization – this status points out that the cardholder has made an online order and accessed the plationline.ro payment page. The order has already been registered in the system and it awaits authorization. If, during one hour, the transaction is not sent to authorization, this will turn into „error” status.

-Authorized – This status indicates the fact that the transaction has been accepted by the client’s issuing bank. Funds are blocked on the client’s account until they are transferred into the merchant’s account by the settle opeartion. If the settlement does not occur in a maximum of 30 days from the transaction date, the authorization expires and funds are released or unblocked on the client’s account.

-Pending settlement – This status indicates that a settlement operation has been initiated towards the authorized amount, the products ordered by the client being shipped by the merchant. The funds will be transferred from the issuing bank to the acquiring bank in 3 to 5 business days.

-Pending settlement 2 – This status indicates the fact that the settlement operation has not been finalised successfully, thus the transaction is re-sent to the card issuing bank for funds settlement.

-Settled – This status indicates the fact that the funds have been collected or debited from the cardholder’s account, in 3-5 business days from the settlement operation initiation.

-Voided – this status indicates that, due to reasons on the part of the merchant or the cardholder, the authorization has been canceled, thus preventing any eventual settlement operation. Canceling an authorization does not equal necessarily to unblocking the cardholder’s funds on their account, this being done in a maximum of 30 days from the transaction date, depending on the issuing bank.

-Pending void – this status shows that the transaction void request has been sent to the plationline.ro system, following that, in a few business days, the system finalize the process of voiding the transaction.

-Declined – this status indicates that a transaction has been refused, either by the plationline.ro’s own security filters, or by the card issuing bank.

-Expired – This status marks the end of the 30-day grace period in which a merchant can initiate a settlement operation in order to capture the funds from the cardholder’s account. Once a transaction expires, regardless of the product(s) being shipped or not, the amount initially authorized (blocked) on the cardholder’s account can no longer be collected.

-Error – This status indicates that a transaction has been initiated (the payment page has been loaded in the client’s browser), but it has not been sent for authorization for an hour.

-Offline payment – this status indicates that the payment for an order has been made via other methods than a bank card. This status is available for the cash on delivery module.